Returns and Refund Policies

Yes, we know... size changes and returns are a pain, so if you've come this far because you have doubts about which product or size to choose for your dog, take a moment to write to us at info@lacasadeturron.es , and we'll be happy to advise you so you can avoid this tedious process.

On the other hand, if you have already placed your order, we are sorry about what happened, but don't worry, there is a solution for everything and we will explain how.

Items purchased at lacasadeturron.es can be exchanged for another size or model as long as they are in perfect condition and we have sufficient stock in stock.

To do this, you must contact us at info@lacasadeturron.es so we can tell you how to proceed.

It is important that you keep in mind that the products must be in the same condition as when they were received, without signs of use or similar, without hair, and be accompanied by their corresponding packaging.

Also, under no circumstances will returns be accepted with postage due.

Once received, we will contact you to continue with the return or exchange process, and proceed with the shipment of the new size or product.

In the event that you require a refund, please note that this will be done in the same way as the purchase was made and that, under no circumstances, will shipping costs be reimbursed.

Once the refund has been approved, you will receive a confirmation email indicating that the amount will be credited to your account within a maximum of 72 hours, although if payment was made by card, this period may be affected by the specific conditions of your bank.

Notwithstanding the above, returns for defective or incorrect items are always free. If this is your case, write to us at info@lacasadeturron.es and we will take care of everything as soon as possible.

lacasadeturron.es reserves the right to reject returns that are notified or sent outside the specified time frame, or products that are not in the same condition as when they were received.